Terms & Conditions

Welcome to Orban Dhoopmantra (“we,” “our,” “us”). These Terms & Conditions govern your use of our website orbandhoopmantra.com and the purchase of our products. By accessing our site and/or purchasing from us, you agree to these terms.

1. Eligibility

You must be at least 18 years old to purchase from our site. By placing an order, you confirm that you meet this requirement.

2. Products

We specialize in natural, eco-friendly, charcoal-free, and chemical-free incense products. Product descriptions, fragrances, and images are provided for reference; actual colors or packaging may vary slightly.

3. Pricing & Payments

• Prices are inclusive of all applicable taxes.

• We accept secure online payments through trusted payment gateways.

• Orders will only be processed upon successful payment confirmation.

4. Order Processing & Dispatch

Orders are typically dispatched within 2 working days (excluding Sundays & public holidays). Once shipped, tracking details will be shared via email.

5. Non-Returnable Items

Due to hygiene and aroma preservation, all incense products are non-returnable and non-exchangeable. Please review your order before confirming your purchase.

6. Liability

We are not responsible for:

• Delays caused by courier or postal services.

• Orders lost or delayed due to incorrect shipping information provided by you.

7. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our website implies acceptance of updated terms.